Professional Indemnity (PI) is the policy that typically gets pulled into the room when a client says, “Your service caused us a financial loss.” In fintech, that statement can come from a bank partner, a merchant, an enterprise client, or even a B2B aggregator.

PI claims are often about errors, omissions, or negligence in professional services, and they usually include legal defence costs, which can be significant even when the claim amount is disputed.

Common Fintech Claim Triggers:

• Integration Errors and Failed Implementations: A payment gateway or API integration misbehaves, reconciliation breaks, or settlements go wrong, and the client alleges loss.
• Missed SLAs and Service Delivery Disputes: Outages, latency, or transaction failures trigger penalty clauses or compensation demands from partners.
• Incorrect Advice or Documentation: Misleading product documentation, wrong configuration guidance, or incorrect compliance representations can become a claim when a partner is pulled up in an audit.
• Operational Mistakes With Financial Impact: Wrong routing, duplicate debits, failed refunds, chargeback handling failures, or reporting errors that create real monetary exposure.
• Data Handling Allegations Linked To Services: Claims that your service design or controls led to a privacy issue can bring PI into play alongside Cyber insurance, depending on wording and allegations.

What Usually Complicates PI Claims:

• Claims‑Made Reporting: PI is typically written on a claims‑made basis, so timely notice and a correct retroactive date matter.
• Contractual Liabilities: If your contract promises more than “standard professional duty,” the gap may not be covered unless the policy is aligned.
• Exclusions To Keep In Mind: Fraud, criminal acts, prior known circumstances, and regulatory fines and penalties are commonly excluded.

Keep It Practical: PI is not only a “big company” product. If you sell B2B fintech services, sign indemnities, or run mission-critical payment journeys, PI is often the policy that decides whether a dispute stays manageable or becomes a cash drain.

Professional Indemnity and Cyber insurance together safeguard fintech firms. With timely reporting, aligned contracts, and strong documentation, businesses reduce disputes, protect assets, and ensure smoother claim settlements across complex financial ecosystems.